Electric Bike KETELES 48V 23AH Dual Motor 1000W*2 26"*4.0 MTB

Our goal is to offer you the best shipping options, ensuring that we provide the very highest levels of responsiveness to you at all times.

Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping time: Our primary goal is to ensure all your orders get fulfilled as quickly as possible. Once an order has been placed, we will typically ship your order within 1-2 business day but can not guarantee, especially during the busier times of the year. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Carriers: We use reputable carriers like UPS, FedEx, and USPS to ensure your package arrives safely and on time.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We have 24/7 chat on our website if you need immediate assistance.

We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.

Returns: Our policy lasts 7 days. If 7 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping: To return your product, please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.